Refund policy

Refund Policy

Thank you for shopping at Anonim Gallery. We strive to offer unique and high-quality artwork. Since our paintings are one-of-a-kind, we kindly ask you to read our refund policy carefully before making a purchase.

1. No Returns or Exchanges

Due to the nature of our products, all sales are final. We do not accept returns, refunds, or exchanges unless the item arrives significantly different from the description.

2. Lost or Damaged Shipments

• We take great care in packaging our paintings securely for shipping. However, we cannot guarantee that the item will not be lost or damaged during transit.

• Once an order has been shipped, we are not responsible for any loss or damage caused by the courier.

• If your order is lost or arrives damaged, please contact the shipping carrier directly to file a claim.

• In case of severe damage, please contact us within 48 hours of delivery with clear photos of the package and item. While we cannot offer a replacement, we will assist you in the claim process with the courier.

3. Order Cancellations

• Orders can only be canceled within 24 hours of purchase. After this period, the artwork will be prepared for shipping and cannot be canceled.

4. Customer Responsibility

• Please ensure that the shipping address you provide is correct. We are not responsible for orders lost due to incorrect addresses.

• Any customs duties, taxes, or import fees are the buyer’s responsibility.

If you have any questions regarding our policy, feel free to contact us at anna.gebri@gmail.com.